All our shoes have the guarantee regulated by Royal Decree 1/2007, of 16 November, which approves the revised text of the Law for the Defence of Consumers and Users and other complementary legislation, taking into account the amendments made to this regulation by Royal Decree-Law 7/2021, of 27 April, transposing European Union directives on consumer protection, in particular Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain aspects of contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009/22/EC, and repealing Directive 1999/44/EC.

This warranty only covers non-conformities that existed at the time of delivery of the product. However, it shall not be valid for external damage to the Product caused by any cause, wear and tear, or due to wilful misconduct or negligence on the part of the purchaser, as well as in the case of incidents caused by force majeure. In short, the commercial warranty shall not cover any damage caused by any reason beyond the manufacturer's responsibility.

Our Customer Service department has an after-sales service to solve any problem you may have with our products, through this department we offer a quick and effective service to our consumers.

Returns and changes

We offer you 30 days to make a change or return.

More information see the corresponding conditions for returns

Customer Service sac@ agile and friendly

If you have any questions, our Customer Service will be happy to help you.

Our teams speak Spanish, English, German, French, Italian, Portuguese, and Catalan.

You can contact them via e-mail, Whatsapp or by phone.


If you have any questions, please contact us.

Security and payment protection

Data exchange is encrypted by SSL protocol up to 256 bits in the customer’s direct communication with the financial institution upon payment.

Our server encrypts all personal information guaranteeing the privacy and security of your transaction.

Depending on the country and the type of credit card, we use the 3D secure payment system.

More information on Secure payment

Stamps and accreditations

If you have any questions, please contact us.

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