Warranty 

WHAT IS THE WARRANTY FOR SHOES PURCHASED ON THE WEB?

All our shoes are guaranteed for 2 years for manufacturing defects.

The items offered on this website are a selection of products from the Paula Urban collection and meet the same quality and warranty requirements of Paula Urban.

Our Customer Service department has an after-sales service to solve any problem you may have with our products, through this department we offer a quick and effective service to our consumers.

Returns and changes

We offer you 30 days to make a change or return.

More information see the corresponding conditions for returns

Customer Service sac@ agile and friendly

If you have any questions, our Customer Service will be happy to help you.

Our teams speak Spanish, English, German, French, Italian, Portuguese, and Catalan.

You can contact them via e-mail, Whatsapp or by phone.

 

If you have any questions, please contact us.

Security and payment protection

Data exchange is encrypted by SSL protocol up to 256 bits in the customer’s direct communication with the financial institution upon payment.

Our server encrypts all personal information guaranteeing the privacy and security of your transaction.

Depending on the country and the type of credit card, we use the 3D secure payment system.

More information on Secure payment

Stamps and accreditations

If you have any questions, please contact us.

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