¿WHAT IS THE COST OF POSTAGE?
The costs of postage vary depending on the number and volume of items selected, as well as the destination country.
During certain promotional periods, postage costs will be free. These periods will be announced on the website or through a newsletter.
TYPES OF DISPATCH
On PaulaUrban.com we offer different types of dispatch depending on the destination country.
Standard 48 to 72 hours
On the peninsula (Spain) EUR 4,80
Free shipping for purchases over EUR 50 on the Peninsula (Spain).
Balearic Islands EUR 9,90
Free shipping for purchases over EUR 50.
Delivery in three working days.
Please take note, that delivery times and costs are only indicative. During certain periods the shipping costs can be free, in that case it will be shown on the web or will be informed when adding some product to the shopping cart.
¿ HOW DOES SHIPPING TO A PARTICULAR ADDRESS WORK?
Once you finish the purchase, your order will enter the sending process, you can follow it at any time from the Order History section.
Paula Urban, will send you messages of the order status.
After the Accepted Payment, your order is launched.
1. Pending shipment: we have not yet started preparing your order.
2. In preparation: we are preparing your order for shipment today.
3. Shipped: your order is already with the carrier, you will receive it shortly!
4. Delivered: You already have it! Now let's enjoy it.
¿WHAT IS THE DELIVERY TIME?
Orders are shipped from Monday* to Friday**. Fridays only until 11 a.m., no holidays, from:
Germán Bernacer 79 nave 3
(Pol. Ind.), 03203-Torrellano
Elche - Elx (Alicante) España
(+34) 672 153 095
*From Monday to Thursday orders placed until 17 CET are shipped the same day.
**On Friday orders placed until 11 CET are dispatched the same day.
¿CAN I TRACK MY ORDER?
Yes, from the moment you make your purchase you can check the status of your order in the Order History section and with the tracking code that we will send you.
When your order is shipped and leaves our warehouse, we will send you an informative email, with a tracking number, from the shipping company, so that you can also check with them at all times, the status of your order.
If you have any questions, please contact us.